Privacy policy Zalda Equestrian
About our privacy policy
Zalda Equestrian sports cares about your privacy. We therefore only process information we need to (improve) our services and will carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services of Zalda ruitersport. The effective date for the validity of these terms and conditions is 10/03/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us. If you have any questions about our privacy policy you can contact our contact person for privacy matters, you can find the contact details at the end of our privacy policy. About the data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.
Webshop software
LightSpeed Our web store is developed with Lightspeed software. Personal data that you provide to us for our services are shared with this party. Lightspeed has access to your data to provide us with (technical) support, they will never use your data for another purpose. Lightspeed is, based on the agreement we have with them, obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Lightspeed reserves the right to share collected data within its own group in order to further improve its services. Email and mailing lists
MailChimp
Our website uses MailChimp, a third party that handles the email traffic coming from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through MailChimp's servers. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. If you click on this you will no longer receive email from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and as part of this to share information with third parties.
Office365
We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Office365 has no access to our mailbox and we treat all our email traffic confidentially.
Payment processors
Pay.nl
For handling (part of) the payments in our store we use the payment service provider Pay.nl. Pay.nl processes your name, address and city details and your payment information such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve services and in this context (anonymized) data to share with third parties. Pay.nl shares in the case of an application for a deferred payment (credit facility) personal data and order data with post-payment service providers. All the above guarantees regarding the protection of your personal data also apply to the parts of Pay.nl 's services for which it engages third parties. Pay.nl will not retain your data longer than permitted by law.
Mollie
For handling (part of) the payments in our store, we use the platform of Mollie. Mollie processes your name, address and place of residence data and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not keep your data longer than permitted by law.
Reviews
WebwinkelKeur We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur uses third parties. Shipping and logistics
PostNL
If you place an order with us it is our job to deliver your package to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties. Invoicing and accounting
mdware. We use the services of mdware to keep our records and accounts. We share your name, address and residence details and details regarding your order. These details are used to administer sales invoices. Your personal data is protected
sent and stored. mdware is obliged to secrecy and will treat your data confidentially. mdware does not use your personal data for any other purposes than those described above.
External sales channels
Marktplaats.nl We sell (some of) our articles via the platform of Marktplaats.nl. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Purpose of the data processing
General purpose of processing We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time, other than at your request, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation. Automatically collected data Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data. Cooperation with fiscal and criminal investigations In some cases zalda ruitersport can be obliged by law to share your data in connection with fiscal or criminal investigations by the authorities. In such a case we are forced to share your data, but we will oppose this within the possibilities of the law.
Retention periods We will retain your information for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions. Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner. Right of inspection You always have the right to inspect the data that we process, or have processed, and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.
Right to rectification You always have the right to have the data that we process, or have processed, and which relate to your person or can be traced back to that person, rectified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been amended. Right to restrict processing You always have the right to restrict the data that we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data will no longer be processed until you lift the restriction. Right to portability You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed. Right to object and other rights As the occasion arises, you have the right to object to the processing of your personal data by or on behalf of zalda ruitersport. If you object we will immediately cease processing your data pending the settlement of your objection. If your objection is justified, we will provide you with copies and / or data that we (have) process and then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Cookies
Google Analytics Cookies are placed through our website by the American company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have not allowed Google to use the obtained analytics information for other Google services. Cookies from third parties In the event that software solutions from third parties make use of cookies, this will be stated in this privacy statement.
Changes in the privacy policy
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most recent version. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.
Contact details
Zalda Equestrian
Heerderweg 4
6267NH Cadier en Keer The Netherlands
T: (043) 2200175 E: [email protected]
Contact person Stefan Kleijnen.